G.U.E.S.T. is the step-by-step customer service process applied by the employees of Star Bookstore. Founded in April 1979 in Taipei, Taiwan by Mr. Tsai Tung-Chi, Star Bookstore started out as a comic and novel rental shop with a vision to spread the love for knowledge. The bookstore has a wide collection of books that members can read in its well-furnished and serene ambience; or rent it for enjoyment within the comforts of their own homes.